Terms & Conditions
1. Introduction
Welcome to YOKEN.
These Terms and Conditions govern your access to and use of the YOKEN website, including browsing, purchasing products, and using any services available through the website.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any part of these terms, please do not use the website.
2. About YOKEN
YOKEN provides and sells home appliances and related products through its website and authorized sales channels.
Company Information:
Company Name: YOKEN
Address: Maadi, Cairo, Egypt
Customer Service: 012 85585592
3. Website Use
You agree to use this website only for lawful purposes.
You must not:
- Use the website in any way that may damage, disable, or interfere with its operation.
- Attempt unauthorized access to any part of the website or its systems.
- Use website content for fraudulent, unlawful, or unauthorized commercial purposes.
- Submit false, inaccurate, or misleading information.
YOKEN reserves the right to restrict or suspend access to the website where misuse or fraudulent activity is suspected.
4. Product Information
YOKEN aims to provide accurate information regarding its products, including specifications, dimensions, capacities, features, colors, and images.
However:
- Product colors may vary slightly depending on screen settings, photography, or production batches.
- Product packaging and certain design details may be updated without affecting the essential functionality of the product.
- Specifications may vary between different models.
Customers should review the specifications of the selected model carefully before completing an order.
In case of any material error in product information, YOKEN reserves the right to correct the information and contact affected customers where necessary.
5. Prices
All product prices are displayed in the currency stated on the website.
Prices will include applicable taxes and mandatory charges where required by applicable law.
Any applicable delivery or installation charges will be clearly communicated before the customer completes the order.
YOKEN reserves the right to update prices and promotional offers at any time. Any price change will not affect an order already accepted by YOKEN, except where required to correct an obvious pricing error and subject to applicable law.
6. Orders
Placing an order through the website does not automatically guarantee acceptance.
After placing an order, the customer may receive an order confirmation containing the submitted order details.
YOKEN may contact the customer to verify:
- Product availability.
- Delivery location.
- Customer information.
- Payment details.
- Any additional information required to process the order.
YOKEN reserves the right to decline or cancel an order in cases such as product unavailability, incorrect pricing, suspected fraud, incorrect customer information, or other legitimate reasons permitted by law.
If payment has already been collected for a cancelled order, the amount will be refunded in accordance with the applicable payment method and law.
7. Payment
Available payment methods will be displayed during checkout.
Customers are responsible for providing accurate and valid payment information.
YOKEN is not responsible for delays or rejected transactions caused by banks, payment processors, card issuers, or incorrect information provided by the customer.
8. Delivery
Delivery availability, fees, and estimated delivery times may vary according to the product and delivery location.
The customer must provide complete and accurate contact and delivery information.
Delivery times are estimates unless expressly stated otherwise.
YOKEN will make reasonable efforts to deliver orders within the communicated timeframe but may not be responsible for delays caused by circumstances outside its reasonable control.
Customers should inspect the external condition of the product upon delivery and report any visible damage or discrepancy as soon as reasonably possible.
9. Returns & Exchanges
Returns and exchanges are handled in accordance with applicable consumer protection laws.
Where Egyptian consumer protection rules apply, customers generally have the right to return or exchange eligible products within 14 days from receipt without providing a reason, subject to the exceptions and conditions provided by law.
The product should remain in the condition required by applicable law for the exercise of this right.
The right of return may not apply where, for example, the product cannot be restored to its original condition due to an action attributable to the customer or where another statutory exception applies.
10. Defective Products
If a product contains a defect covered by applicable consumer protection law, the customer may be entitled to return or exchange the product within the legally applicable period.
Where Egyptian consumer protection rules apply, a defective product may generally be returned or exchanged within 30 days from the date of receipt, subject to the applicable legal requirements.
Customers should contact YOKEN Customer Service and provide:
- Order or invoice number.
- Product model.
- Description of the issue.
- Photos or videos where reasonably required to identify the issue.
Nothing in these Terms limits any mandatory consumer rights provided by applicable law.
11. Warranty
YOKEN products may be covered by a manufacturer's or distributor's warranty.
The applicable warranty period and conditions are those stated on the product warranty certificate, product page, invoice, or official documentation supplied with the relevant product.
Warranty coverage may be subject to proper use, installation, maintenance, and compliance with the operating instructions.
The warranty may not cover damage resulting from causes such as:
- Misuse or improper operation.
- Unauthorized repair or modification.
- Accidents or physical damage caused by the customer.
- Failure to follow operating or installation instructions.
- Electrical conditions or external causes not covered under the applicable warranty terms.
These limitations apply only to the extent permitted by applicable law and do not reduce mandatory statutory consumer rights.
12. Installation and Product Use
Certain home appliances may require professional installation or specific electrical, plumbing, ventilation, or operating conditions.
Customers are responsible for following the installation and safety instructions provided with the product.
Where installation by an authorized technician is required under the applicable warranty conditions, unauthorized installation may affect warranty coverage to the extent permitted by law.
13. Promotions and Discount Codes
Promotions, discounts, bundles, and promotional codes may be subject to separate conditions, including:
- Validity period.
- Eligible products.
- Minimum purchase requirements.
- Limited quantities.
- Geographic restrictions.
- One-time-use conditions.
Unless otherwise stated, promotional offers cannot be combined with other offers.
YOKEN reserves the right to correct, suspend, or cancel a promotion where there is an obvious error, misuse, or fraudulent activity, subject to applicable law.
14. Intellectual Property
All website content, including but not limited to:
- YOKEN trademarks and logos.
- Product images.
- Graphics and designs.
- Videos.
- Written content.
- Website layout.
- Marketing materials.
is owned by or licensed to YOKEN and is protected by applicable intellectual property laws.
Content may not be reproduced, distributed, modified, republished, or commercially used without prior written permission from YOKEN or the relevant rights holder.
15. Privacy
Personal information submitted through the website will be handled in accordance with YOKEN's Privacy Policy and applicable data protection laws.
Customers should review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.
16. Third-Party Services
The website may contain links to or use services provided by third parties, including payment providers, delivery companies, social media platforms, and other external services.
YOKEN is not responsible for the content, privacy practices, or independent operation of third-party websites or services, except where responsibility cannot legally be excluded.
17. Limitation of Liability
To the maximum extent permitted by applicable law, YOKEN will not be liable for indirect, incidental, or consequential losses resulting from improper use of the website or products.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.
18. Changes to These Terms
YOKEN may update these Terms and Conditions from time to time to reflect changes in its services, business practices, or applicable legal requirements.
The updated version will be published on this page together with the latest revision date.
Changes will apply from the date stated, subject to any rights already established under previously accepted orders and applicable law.
19. Governing Law
These Terms and Conditions are governed by the laws applicable to YOKEN's operations and the customer's transaction, including mandatory consumer protection requirements.
For transactions conducted in Egypt, applicable Egyptian laws and regulations shall apply, including mandatory consumer protection requirements.
20. Contact Us
For questions regarding these Terms and Conditions, orders, returns, warranties, or YOKEN products, please contact:
YOKEN Customer Service
Phone: 012 85585592
WhatsApp: 012 85585592
Address: Maadi, Cairo, Egypt