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SHIPPING & DELIVERY POLICY

1. Delivery Coverage

YOKEN provides delivery services to eligible locations according to product availability, delivery capacity, and the customer's location.

Available delivery areas may vary from time to time.

2. Delivery Time

The estimated delivery time will be displayed during the order process or communicated to the customer by YOKEN.

Delivery times are estimates unless expressly confirmed otherwise.

Delivery times may vary depending on:

  • Delivery location.
  • Product availability.
  • Product type and size.
  • Order volume.
  • Public holidays.
  • Circumstances outside YOKEN's reasonable control.

3. Delivery Charges

Any applicable delivery charges will be displayed or communicated to the customer before completing or confirming the order.

The customer should be able to identify the total relevant cost before finalizing the purchase. The Egyptian Consumer Protection Agency also advises online shoppers to check shipping and delivery costs and delivery terms before completing a purchase.

4. Delivery Information

Customers are responsible for providing accurate:

  • Full name.
  • Mobile number.
  • Delivery address.
  • Governorate and area.
  • Building, floor, and apartment information where applicable.
  • Any information reasonably necessary to complete delivery.

Incorrect or incomplete information may result in delivery delays.

5. Receiving the Product

The customer or an authorized person should be available at the delivery location to receive the product.

Customers are encouraged to inspect:

  • The external condition of the product.
  • Product packaging.
  • Product model.
  • Quantity.
  • Any visible damage.

Any visible issue should be reported as soon as possible.

6. Large Home Appliances

For large appliances, the customer should ensure that:

  • Building entrances are accessible.
  • Staircases and elevators are suitable for the product dimensions.
  • The delivery location can safely accommodate the appliance.

Additional handling requirements, where applicable, may be communicated before delivery.

7. Installation

Delivery does not automatically include installation unless installation is expressly included with the product or order.

Certain appliances may require installation or activation by an authorized technician to comply with product or warranty requirements.

Customers should refer to the product manual and warranty documentation before installation.

8. Delivery Delays

YOKEN will make reasonable efforts to meet the estimated delivery schedule.

However, delays may occur due to circumstances such as severe weather, transportation disruption, product availability, public holidays, or other circumstances outside reasonable control.

Where practical, YOKEN will communicate material delivery changes to the customer.

9. Failed Delivery

If delivery cannot be completed because:

  • The customer cannot be reached.
  • The address provided is incorrect or incomplete.
  • No authorized person is available to receive the order.
  • Access to the delivery location is not reasonably possible.

YOKEN may contact the customer to arrange another delivery attempt.

Additional charges may apply only where permitted and communicated to the customer in advance.

10. Contact Us

For delivery inquiries:

YOKEN Customer Service
Phone: 012 85585592
WhatsApp: 012 85585592
Address: Maadi, Cairo, Egypt
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