PRIVACY POLICY
1. Introduction
At YOKEN, we respect your privacy and are committed to handling personal information responsibly and in accordance with applicable data protection laws.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit the YOKEN website, place an order, contact Customer Service, or use our online services.
2. Information We May Collect
Depending on how you use the website, we may collect:
- Full name.
- Mobile number.
- Delivery address.
- Email address, if provided.
- Order and purchase information.
- Product warranty or service information.
- Messages and communications with Customer Service.
- Technical information such as IP address, browser type, device type, and website activity.
- Cookies and similar technologies.
Where online payment services are available, payment transactions may be processed through authorized third-party payment providers. YOKEN does not necessarily store complete bank card details on its own systems.
3. How We Use Your Information
Personal information may be used to:
- Process and confirm orders.
- Arrange product delivery.
- Provide Customer Service.
- Manage returns, exchanges, warranty, and maintenance requests.
- Contact customers regarding their orders or requests.
- Improve our website, products, and services.
- Prevent fraudulent or unauthorized transactions.
- Send promotional or marketing communications where legally permitted.
- Comply with applicable legal and regulatory requirements.
4. Cookies
The YOKEN website may use cookies and similar technologies to:
- Enable essential website functions.
- Remember user preferences.
- Understand website usage and performance.
- Improve the browsing experience.
- Support analytics and advertising activities where applicable and permitted.
Users may manage cookies through their browser settings or any cookie controls provided on the website.
5. Sharing Information
YOKEN may share necessary information with trusted service providers where required to operate the website or fulfil customer orders, including:
- Delivery and logistics companies.
- Payment service providers.
- Website hosting and technology providers.
- Customer support providers.
- Analytics or advertising providers, where applicable.
- Government or regulatory authorities where required by law.
Service providers should only receive information necessary for performing the relevant service and should handle such information in accordance with applicable requirements.
6. Data Security
YOKEN takes reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, including order processing, warranty and after-sales services, legal obligations, accounting requirements, and dispute resolution.
8. Your Rights
Subject to applicable law, customers may have rights concerning their personal data, including requesting access, correction, updating, or deletion where legally applicable.
Customers may also request to stop receiving direct marketing communications.
9. Third-Party Links
The website may contain links to third-party websites or platforms.
YOKEN is not responsible for the privacy practices or content of independent third-party websites. Users should review their privacy policies separately.
10. Changes to This Policy
YOKEN may update this Privacy Policy when necessary to reflect changes in services, technologies, or legal requirements.
The latest version will be published on this page with the updated revision date.
11. Contact Us
For privacy-related questions or requests:
YOKEN Customer Service
Phone: 012 85585592
WhatsApp: 012 85585592
Address: Maadi, Cairo, Egypt