RETURN & REFUND POLICY

1. General Policy

YOKEN aims to provide customers with products that meet the specifications and condition described at the time of purchase.

Returns and exchanges are processed in accordance with applicable Egyptian consumer protection laws.

2. Returns or Exchanges Within 14 Days

Subject to the applicable legal conditions and exceptions, customers may request to return or exchange an eligible product within 14 days from the date of receipt without providing a reason.

The product should remain in the condition required by applicable law for exercising the right of return or exchange.

The right may not apply where a legal exception exists, including where the product cannot be restored to its original condition due to an action attributable to the customer.

3. Defective Products Within 30 Days

If the product is defective, customers may request a return or exchange within 30 days from the date of receipt, subject to applicable consumer protection law.

The customer should contact YOKEN and explain the defect.

Where the legal requirements are satisfied, the defective product may be exchanged or returned and its value refunded without additional cost to the customer.

Under the applicable Egyptian consumer-protection framework, the refund in such cases is to be processed within the legally prescribed period and through the applicable purchase method.

4. Return Conditions

When requesting a return or exchange, customers should provide:

• Order number or purchase invoice.
• Product model.
• Customer contact details.
• Description of the reason for return or defect, where applicable.
• Photos or videos where reasonably necessary to identify the problem.

Products must be handled in accordance with applicable legal requirements.

5. Inspection

YOKEN or an authorized service representative may inspect a product when necessary to determine the nature of a reported defect or problem.

Inspection does not limit any mandatory consumer rights.

6. Refunds

Approved refunds will be processed in accordance with the original payment method and applicable law.

Processing time may also depend on the relevant bank or payment provider.

7. Delivery Damage

Customers are encouraged to inspect the product and its external packaging upon delivery.

Any visible damage, missing items, or incorrect products should be reported to YOKEN as soon as possible.

8. Contact Us

To request a return or exchange:

YOKEN Customer Service
Phone: 012 85585592
WhatsApp: 012 85585592
Address: Maadi, Cairo, Egypt